FREQUENTLY ASKED QUESTIONS

When am I eligible to enroll in benefits?


All NPC employees must enroll in benefits within the first 60 days of employment. Coverage will begin on the first day of the month following 60 days.




When can I make changes to my benefits?


You are able to make changes to your benefits if you experience a qualifying life event, receive a promotion or demotion, or during open enrollment. Please see your benefit guide for more information. ‚Äč *A Qualifying Event includes: marriage, divorce, birth, adoption, death or enrollment in comparable coverage




Can I cancel my coverage at any time?


No, you will not be able to change elections until the next open enrollment period, unless you have a Qualifying Life Event.




How do I find an in-network provider?


Click one of the links below to find a provider in your area. Find a Doctor or Hospital Find a Dentist Find an eye Doctor




How do I file a claim for one of my Voya plans?


Please click here to file a claim with Voya. Please note, look for the "Get started" link at the top right of the screen.





FREQUENTLYASKED

QUESTIONS

COMMONLYUSED

FORMS

CONTACT

US

720 W 20th St, Pittsburg, KS 66762

If you have questions or would like someone to walk you through your enrollment, you may call

800-492-3633 and select Option 1. We have dedicated enrollment specialists waiting to help you!